01Introduction
Xluxive Digital Marketing L.L.C, trading as XMA Media("we," "us," or "our"), operates this website and provides AI-powered video production and digital marketing services. XMA Media is part of XMA, the Dubai agency. We are registered in Dubai, United Arab Emirates.
This Privacy Policy applies to all information collected through our website, booking processes, payment transactions, and any related communications. By using our website or engaging our services, you acknowledge that you have read and understood this policy.
02Information We Collect
We collect different types of information depending on how you interact with our website and services:
Personal Information You Provide
- Name, email address, and phone number when you book a consultation call or contact us
- Business name and project details shared during consultations
- Any files, brand assets, or creative materials you provide for video production
Payment Information
- Payments are processed securely through Stripe. We do not store your credit card numbers, bank account details, or other sensitive financial information on our servers. Stripe handles all payment data in accordance with PCI-DSS standards.
Automatically Collected Information
- Device information (browser type, operating system, screen resolution)
- Usage data (pages visited, time spent on pages, click interactions)
- IP address and approximate geographic location
- Referral source (how you arrived at our website)
03How We Use Your Information
We use the information we collect to:
- Deliver and manage our video production and digital marketing services
- Communicate with you about your projects, bookings, and inquiries
- Process payments and send transaction confirmations
- Analyze website usage to improve our services and user experience
- Measure the effectiveness of our advertising campaigns across platforms
- Send marketing communications about our services (only with your consent, and you may opt out at any time)
05Third-Party Services
We rely on trusted third-party services to operate our website and deliver our services. These providers may process your data in accordance with their own privacy policies:
- Stripe: Payment processing
- PostHog: Website analytics
- Meta: Advertising and conversion tracking
- Google: Advertising and conversion tracking
- TikTok : Advertising and conversion tracking
We encourage you to review the privacy policies of these services to understand how they handle your data.
06Data Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: With trusted third-party services that help us operate our website and deliver our services (as listed in Section 5)
- Legal Requirements: When required by law, court order, or governmental regulation
- Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction
07Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When your data is no longer needed, we will securely delete or anonymize it.
- Project data: Retained for the duration of the client relationship and a reasonable period thereafter for portfolio and reference purposes
- Payment records: Retained as required by applicable financial regulations
- Analytics data:Retained in accordance with each analytics provider's data retention policies
08Your Rights
In accordance with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and applicable data protection principles, you have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete personal data
- Delete your personal data, subject to legal retention requirements
- Object to the processing of your personal data for marketing purposes
- Opt out of marketing communications at any time
To exercise any of these rights, please contact us using the details provided in Section 12 below.
09International Data Transfers
Our third-party service providers may process your data on servers located outside the United Arab Emirates. By using our website and services, you acknowledge that your data may be transferred to and processed in countries with different data protection laws. We take reasonable steps to ensure that your data remains protected in accordance with this Privacy Policy regardless of where it is processed.
10Children's Privacy
Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe that we have inadvertently collected data from a minor, please contact us immediately and we will take steps to delete that information.
11Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make changes, we will update the "Effective Date" at the top of this page. We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.
12Contact Us
If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:
- Company: Xluxive Digital Marketing L.L.C (trading as XMA Media)
- Email: admin@xmaagency.com
- Phone: +971 4 266 0027
- Address: Dubai, UAE